Don’t let a good crisis go to waste.

Quick, decisive action on evidence-backed ideas can convert a crisis into opportunity. Opportunities that lead to new commitments with motivation and confidence as an outcome.

Introducing The Design Sprint

In less than a week, a design sprint answers critical questions through design, prototyping, and testing ideas with customers.

Sprints allow you to “fast-forward” into the future to see your finished product or service and customers’ reactions before making any risky and expensive commitments.

Solve Your Innovation Puzzle

Introducing the Puzzle Innovation Framework, an educational program that energizes and inspires, helping your organization gain confidence and the motivation for innovating practices that actually discover and implement new breakthroughs.

Step 1:
Assess Your Capacity For Innovation

Using 200 distinct data points, we determine the capability of your organization to implement the Puzzle Innovation Framework and develop a go-forward plan with clear objectives and measurable results that suit your organization’s unique needs.

Step 2:
Create the foundation for innovation

We bring together leadership to support planning for change which is necessary to prepare your organization for innovation by focusing on culture and organizational readiness required to sustain innovation long-term.

Step 3:
Activate the skills of innovation

We take a diverse, multi-disciplinary team from your organization through a comprehensive learning & development program, training them to discover customer pain points, identify new opportunities and develop tested viable solutions, ready to pilot with real customers. 

Step 4:
Implement and sustain innovation

We work with you to implement innovation at scale within your organization by focusing on the dedicated delivery of market-ready products and services, through implementation via validation, with a clear roadmap and a sustainable business model that allows your organization to continue to deliver innovative solutions to the market far into the future.

The Team

Together we have over 30 years of teaching, motivating, and delivering innovation to Fortune 500 companies, small-to-mid-size enterprises, governments, healthcare, and industries of all shapes and sizes.

Shane Austin

Shane is an entrepreneur and design professional with a passion for community building. Shane brings a long track record of success in design, technology and team leadership, practicing visual design, marketing and communications over his 15 year career in agency, corporate, government and educational settings where he designed user interface systems for millions of users and has taught user-centred design to university students and professionals alike.

Sean Shepherd

Sean is a certified Service Designer, Usability Expert, Information Architect, and Customer Experience Professional who helps organizations innovate through radical collaboration, visual thinking, and seeing things from the customers’ perspective. A passionate advocate for customer-centric thinking, Sean regularly publishes and speaks around the intersection of experience and innovation.

Uri Hess

Uri was employed within the corporate world for over 35 years. He held positions in sales, marketing and learning & development. As of 2008 Uri launched Hess L&D Inc. to meet the continued demand for development of personal effectiveness, high performance teamwork, innovation processing and relationship building. He has facilitated Learning & Development globally and is known for his passion to equip organizations with the knowledge and tools that enable them to achieve success and enhance their ongoing capabilities.

Let’s chat about how we can help you solve your innovation puzzle.

Ensure your innovations actually make it to the market

New products and services only make it to market and contribute to overall revenue if your organization has the capability to deliver, the business viability to be profitable, is feasible from a technology perspective, and is actually desired by your end customer.

The Puzzle Innovation Framework ensures your organization checks all 4 of these boxes, allowing your team to activate and sustain innovation that actually delivers consistent and tangible results.

“The company that consistently makes and implements decisions rapidly gains a tremendous, often decisive, competitive advantage.”

– Steve Blank

Connect with us to solve your Innovation Puzzle

Together we have over 30 years of teaching, motivating, and delivering innovation to Fortune 500 companies, small-to-mid-size enterprises, governments, healthcare, and industries of all shapes and sizes.

Let’s chat about how we can help you solve your innovation puzzle.

Puzzle Innovation

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